Refund policy

 

Return & Refund Policy

Thank you for shopping at [SP ZONE]!

We want you to love your purchase, but if something isn't right, we’re here to help. Please review our policy below for details on returns, refunds, and exchanges.

1. Return Window

  • You have [10] days from the date you receive your item to request a return.

  • To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags attached and in its original packaging.

2. Items That Cannot Be Returned

Certain types of items cannot be returned for safety, hygiene, or custom reasons:

  • Gift cards

  • Final sale or clearance items

  • Perishable goods (such as food, flowers, or plants)

  • Personalized, custom-made, or print-on-demand items

  • Personal care items (such as beauty products or undergarments)

3. How to Start a Return

  1. Email us at [haziqqazi314@gmail.com] with your Order Number and the reason for the return.

  2. If your return is accepted, we will send you instructions on where and how to send your package.

  3. Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping & Fees

  • Return Shipping Costs: [Customers are responsible for paying their own return shipping costs / We provide a pre-paid return shipping label, and the cost of $[50] will be deducted from your refund].

  • Restocking Fees: We [do not charge a restocking fee / charge a $[50] restocking fee].

  • Original Shipping: Original shipping charges are non-refundable.

5. Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or if you received the wrong item, contact us immediately at [haziqqazi314@gmail.com] so we can evaluate the issue and make it right.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds & Processing Time

  • Once we receive and inspect your return, we will send you an email notifying you whether your refund has been approved.

  • If approved, your refund will be automatically processed back to your original payment method within [5–10] business days.

  • Note: It may take some time for your bank or credit card company to process and post the refund to your account.